Terms and Conditions

  •  By enrolling in a training program, the Participant acknowledges that they have read, understood, and agree to abide by these Terms and Conditions.
  • These Terms and Conditions (“T&C”) govern the cancellation and refund policy for training programs provided by Fresh Clinics (“Provider”).
  • By enrolling in any training program offered by Fresh Clinics, you (“Participant”)
    agree to these T&C.

1. Cancellation by Participant

1.1. Notice of Cancellation

All cancellations must be submitted in writing via email to Fresh Clinics at training@freshclinics.com

1.2. Cancellation Before Scheduling a Training Date 
  • If the Participant purchases a training program but has not yet selected or confirmed a specific date with Fresh Clinics, and then decides to cancel, a processing fee of 10% of the training fee will be charged. 
  • This processing fee is non-refundable and will be deducted from any amount the Participant has already paid. The remaining balance (if any) will be refunded in accordance with Fresh Clinics’ standard refund procedures. 


1.3. Cancellation After Scheduling a Training Date 

1.3.1. Refund Eligibility Based on Notice Period 
More than 30 days before the scheduled training date: 
  • The Participant is entitled to a 90% refund of the training fee, or a free-of-charge change of date (subject to availability). 

15-30 days before the scheduled training date: 
  • The Participant is entitled to a 50% refund of the training fee, or a free-of-charge change of date (subject to availability). 
15 days or fewer before the scheduled training date: 
  • The Participant will not be eligible for any refund, and the full training fees will be retained by Fresh Clinics 


1.3.2. Short-Notice Bookings
If a Participant books a training date that is scheduled to begin within 15 days of the booking, the Participant acknowledges that if they later cancel, no refund will be provided. This is because the available notice period is already within the non-refundable window. 

1.3.3. Failure to Attend (No-Show) If the Participant fails to attend the training program without providing prior written notice, the full training fee will be forfeited, and no refund will be provided. 

2. Cancellation or Rescheduling by Provider

2.1. Provider-Initiated Changes

Fresh Clinics reserves the right to cancel or reschedule a training program due to unforeseen circumstances, including but not limited to trainer unavailability or force majeure events. 

2.2. Participant Options 

In the event of a cancellation or rescheduling by Fresh Clinics, the Participant will be notified as soon as possible and may choose to: 
a. Transfer their enrolment to a future training date (subject to availability), or 
b. Receive a full refund of the training fees paid. 

2.3. Limitation of Liability

Fresh Clinics will not be responsible for any costs incurred by the Participant (e.g., travel, accommodation) or any other associated expenses due to a cancellation or rescheduling. Fresh Clinics’ liability is limited solely to refunding the training fees actually paid by the Participant for the affected session.

3. Intellectual Property

3.1 Intellectual Property

All training materials, course content, and related intellectual property provided during the training program are the exclusive property of Fresh Clinics. The Participant shall not reproduce, distribute, or otherwise use any of the training materials without the Fresh Clinics’ prior written consent.

4. Modifications to the Terms and Conditions 

4.1 Modifications to the Terms and Conditions

Fresh Clinics reserves the right to modify or amend these T&C at any time. The updated T&C will apply to all new bookings made after the date of publication. For existing bookings, the T&C in place at the time of booking will typically govern unless a Participant agrees otherwise in writing.

5. Governing Law

5.1 Governing Law

These T&C are governed by the laws of the State of NSW. By enrolling in the training program, you acknowledge that nothing in these T&C is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law or other applicable legislation. Any disputes arising out of these T&C will be subject to the exclusive jurisdiction of the courts of the State of NSW.